Once you have placed your order for a topper I will send you an email to ask for as much information as possible with regard to personalisation of your topper i.e Bride’s dress, Groom’s attire, flowers, hair colour, uniforms, etc.
Pre-payment is required upon booking.
Delivery is usually 4-6 weeks before your required date, but toppers can be ordered two weeks in advance subject to availability.
All Toppers are carefully packed in a box to ensure safe delivery & shipping within the UK is a flat rate of £5.00 (UK 1st Class Signed For Royal Mail) & £8.00 overseas . Ordered Toppers can also be collected from me direct.
In the unlikely event of damage, please contact me with pictures to support this, so that I may resolve the problem.
Orders will be dispatched to the address entered in at the checkout stage. We cannot take responsibility for orders not being received due to an incorrect address being entered. Once you have placed your order please check that the shipping address on your confirmation email is correct, please contact us immediately if this is not the case.
The buyer agrees to cover any additional costs incurred in the event of an undeliverable parcel due to an incorrect address or an unclaimed parcel being returned to Suzanne’s Cake Toppers
You can be assured we will never give or sell our mailing list to any third party organisations and that all your personal details are held securely and in the strictest of confidence. We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons:
- To process your order
- To provide you with the best possible service.
We do not disclose buyer’s information to third parties.